MECHANISM FOR GRIEVANCE REDRESSAL

 

Sahayat has a diplomatic approach towards the Consumers / Independent Distributors and takes all precautions to offer the best services to them. However, in case of unavoidable circumstances, Sahayat has devised a perfect system to solve the problems that Consumers / Independent Distributor may face.

 

1.     Sahayat complies with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and has also instructed our Independent Distributor to do so.

2.     Sahayat maintains a register to keep track of Grievances received from consumers / Independent distributors in either of the mentioned modes – Calls / Written Applications / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking) and acknowledged within 48 hours of its receipt at the Grievance Redressal Cell and TDI Glorious Private Limited records the time taken to resolve it.

3.     Grievances received are fed into the internal Grievance software. A unique track ID is generated against all the Grievances and is intimated to the Consumers / Independent Distributor on their registered E-mail ID and Mobile Number within 48 hours of its receipt at the Sahayat.

4.     Consumers / Independent Distributors need to keep the unique track ID secure with them in order to track and follow-up the outcome.